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Testimonials


Here are some words from a few of our satisfied customers:

Thanks to all of you for giving me “peace of mind” regarding my heating and air. If I ever have any problems, it is comforting to know that all I have to do is give you a call. Thanks so much.
Susan S.
Chapel Hill, NC

Th tech from Stone Services came yesterday and fixed the problem (thermostat needed replacement). I want you to know that he was terrific…very professional, courteous, and diligent. Please pass along the very positive feedback from a very picky customer!
Jim G.
Chapel Hill, NC

Just had to say I hope you are up to your ears in sweat and new business, because you deserve it. The system you installed in our home is spectacular. We were not only warm last winter and very comfortable this summer, but I know I am saving at least $20 a month year round. The system is quiet, very dependable and keeps us comfortable throughout the house by adjusting the temp according to our preference throughout the day. Furthermore, I am still happy with your install price. Keep up the good work and take time to have an enjoyable father’s day.
Bruce K.
Chapel Hill, NC

Thank you for the excellent job you did in replacing our unit and zoning the house. Your employees were also expedient and professional. We will be recommending your company to our friends and coworkers. We are so happy! And comfortable!
Nancy M.
Apex, NC

I just wanted to drop you a quick note to say thanks for the great service in getting the new air conditioning unit installed. Your crew was very professional, and even took some extra time to reconfigure the return – which was done improperly by the previous vendor – so that the noise in the house dropped considerably! Given our discussion about wanting aa low-noise system in our new house, I have to say that you guys really walked the talk. Thanks again for the great service!
Kevin N.
Chapel Hill, NC

My air conditioning system broke down in the middle of a 100 degree heat wave. My neighbors recommended that I call Stone Services because they were very satisfied with a new heating system installed by Stone. I knew the company would be plenty busy because of the heat wave but I called, and very shortly Mr. Stone himself was at my door. In less than 30 minutes my AC was cooling me down. Now I know that when you call Stone, you can stop sweating it!
Tommie M.
Chapel Hill, NC

Your people did a very nice job…very professional and competent.
Mike P.
Chapel Hill, NC

My A/C went out during one of the hottest weeks in the summer and the house was miserable. Stone Services was able to send Mike out the very next morning and he quickly and correctly found the culprit and had it up and working again in no time. I was more impressed when he gave me an accurate explanation of the problem and explained that a part would be needed but not until later in the year. He took the extra timee to make sure the system was otherwise up to snuff and ready for the heat! Very affordable for such good service and I don’t feel like he was trying to “sell” me anything I didn’t need.
Kristina
Carrboro, NC

Thank you and your personnel for all your hard work in making it possible for us to have a warm Christmas. Your workers are professional and very courteous.
Maxine B.
Pittsboro, NC

Your guys were just delightful – thanks so much! I will recommend you to everyone I know.
Evelyn H.
Chapel Hill, NC

Of course our old and ailing gas pac breathed its last breath during this week’s unbearably cold weather. Mr. Murphy Law is demented. We were in a panic but were able to find a few companies that had been recommended on our neighborhood listserv and others through friends to give us estimates for replacement. None were as thorough, kind or responsive as Stone Services. Mr. Bill Stone, the owner, came to our home at 7:30 p.m. Wednesday evening, spoke to me at length about our home and options, crawled around my crawlspace at 8:30 p.m. when temperatures were below freezing AND gave me the best quote of all I’d gathered. I had, of course, realized in my numerous calls on Wednesday that HVAC companies were way busier than normal given the abnormal temperatures, but r. Stone and his crew were at my house first think Thursday morning (the very next day – not even 12 hours later!) and we had HEAT by suppertime. Mr. Stone was very knowledgeable about the energy star tax credits, the air flow in our segmented house, local permits/inspectors to be certain we wouldn’t be in a pickle if we ever go to sell, etc. He is also very kind and personable. We re3commend him highly and without reservation.
Heather B.
Durham, NC

I was really at the end of my rope when I called your office on Monday. Your quick response and friendly attitude turned my day around – thank you so much! The closing went well and the buyer was glad to have your contact info. I’ll be calling soon to set up a visit from you in our new home!
Annie B.
Durham, NC

I am writing today to recommend my HVAC contractor, Bill Stone of Stone Services, as someone who more than merits a recommendation as a preferred contractor for all kinds of HVAC services for our neighborhood. Bill replaced the HVAC system in my house and I found his work, and that of his employees, to be of the highest quality. After for months of using my new furnace and air conditioning, I am extremely satisfied. I have always found Bill to be courteous, completely reliable, extremely knowledgeable, fair and honest in his pricing, and really committed to offering the highest quality in equipment, installation and service. I recommend Stone Services without qualification.
Sue R.
Chapel Hill, NC

Prior to getting your quote for the two new Trane systems at my house, I had received another for a few hundred dollars less, all things considered. I decided to have you do the work because you inspire confidence and credibility. These were important considerations to me because I have been disappointed in the quality of tradesmen and contractors since moving to North Carolina (which says a lot having moved here from Florida where I thought/assumed we had the very worst). I write now to tell you how pleased I am to have selected your firm to do the work. Every one of the young men on your crew is a gentleman and a hard worker. I have been very impressed with their concentrated effort, their tidy work habits, their efficient anticipation of and preparation for work to follow, and their attention to detail (even with respect to “minor” things like the details of the condensate drain installation). That they do such an immediate and thorough job cleaning up both inside and outside every day is also noteworthy. I assume you are very proud of the team you have put together, and you should be (I would be). I am very much aware that you deal with mechanical systems subject to failure (a good thing for you), notwithstanding excellent engineering and installation. So I am under no illusion that we’ll never have problems with the systems, but I am not often in a position to “watch” other peo9ple’s work being performed. But I have been home during the installation of the first system, and it has been a real pleasure to watch your guys work. Thank you.
Bill B.
Chapel Hill, NC

I was so pleased with Bill Stone and his crew. They quickly diagnosed the problem with my old system and had a new one installed in record time. Bill was very kind and explained the different systems available and recommended the best one for my particular needs. I am pleased to act as a referral on behalf of Stone Services, Inc.
Greta B.
Pittsboro, NC

Thanks for excellent work installing my new heating and air system. Your services were highly recommended by one of my colleagues and I will do likewise should the situation arise. I appreciate the professionalism by you and your staff. I was provided with ample information and all of my questions were answered so that I was able to make an appropriate purchase decision for my situation. The installation crew did very nice work. They took pains to not only do the job right but they also did the little things, covering all the details, to make the installation look right as well.
Gary T.
Durham, NC

Thank you, as always, for your fast response, excellent work and wonderful customer service!
Annie B.
Durham, NC

Thank you so much for your service. I never thought I could get a unit so quickly with such efficiency. You and your crew were so nice too. I can highly recommend you to anyone. Thanks again.
Helen C.
Raleigh, NC